United Kingdom: Consumer Trading & Unfair Trading

Ofcom has issued a fine of £28 million for systemic failures in the way a company handled customers seeking to cancel their contracts. The regulator's investigation, which covered the period from January 2022...

The Advertising Standards Authority has issued a series of rulings on advertisements for less healthy food products, examining compliance with regulations designed to protect children from exposure to unhealthy food marketing. These decisions provide important guidance for advertisers navigating the complex landscape of food advertising restrictions and demonstrate how the ASA interprets and applies current rules.

The Digital Markets, Competition and Consumers Act 2024 has introduced sweeping changes to consumer protection law, granting the CMA unprecedented enforcement powers including the ability to impose multi-million-pound fines directly. With the regulator already launching a market study into private dentistry and conducting spot checks across consumer-facing websites, dental practices face heightened scrutiny across pricing transparency, subscription contracts, online reviews and patient-facing terms. How sho

The ASA upheld the two complaints, one of which came from a chimney sweep, finding that the Council had failed to substantiate the direct causal link between the use of wood burners and open fires...

The Financial Conduct Authority's (FCA) consultation reflects the ongoing governmental and regulatory push to encourage wider retail participation in private and public capital markets and the benefits of seeking higher financial returns over pure cash savings.

The ASA ruled that Pets Corner's Pet Food Expert website misled consumers by claiming to be "100% unbiased" while failing to adequately disclose its ownership by a pet food retailer with commercial interests in the products it compared.

As Scrooge was visited by phantoms in the night, the retail market too faces its spectres amidst the holiday lights, as revealed by industry data and our new research, The Critical Consumer 2023.

As we predicted in our annual horizon scanning article at the start of the year 2023: A Year of Focus on Online Advertising, Influencers and Greenwashing (myerson.co.uk)...

Another week, another call for evidence. This time it's the Justice Committee, seeking evidence to inform its inquiry on the work of the County Court, whether the delay in hearing cases...