- within Technology topic(s)
- within Government and Public Sector topic(s)
- with Senior Company Executives, HR and Finance and Tax Executives
- with readers working within the Accounting & Consultancy, Banking & Credit and Pharmaceuticals & BioTech industries
Brazilian startup Carecode has launched with a US$4.3 million pre-seed round. The company is developing AI agents to automate the administrative work surrounding medical appointments – tasks typically handled by healthcare call centers. These automated capabilities include appointment scheduling, confirmations, rescheduling and managing cancellations. The AI can also proactively fill cancelled time slots and escalate complex cases to human staff when needed.
The system is designed for the Brazilian market and integrates with WhatsApp, supporting both text and voice messages to accommodate older and low-income users who prefer audio communication. According to early pilot results, Carecode's AI can perform most of a call center's workload at a significantly lower cost. The startup currently targets Brazil's healthcare sector, where administrative and call center costs account for an estimated 50% of provider revenue, or roughly US$100 billion annually.
The content of this article does not constitute legal advice and should not be relied on in that way. Specific advice should be sought about your specific circumstances.
