United Kingdom: Charges, Mortgages, Indemnities

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FCA Publishes Consumer Duty Outcomes Review – What Do I Need To Know?
The FCA's review of Consumer Duty outcomes monitoring revealed that many insurance firms focus too much on process completion over outcome delivery. Firms must improve data granularity, focus on customer outcomes, and ensure proactive actions address identified issues. All firms should align monitoring processes with these findings and prepare for the Consumer Duty annual report by 31 July 2024.
United Kingdom Finance
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CMS Cameron McKenna Nabarro Olswang
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