United Kingdom: Consumer Law

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.

Risk Radar | September 2025

On 19 June 2025, the Data (Use and Access) Act 2025 (DUA) received Royal Assent, which has begun an overhaul of the UK's data governance framework.

United Kingdom Consumer

FA

Foot Anstey Solicitors

Retailers Test The Waters With Electronic Shelf Labels

After cautious trials, the idea of introducing electronic shelf labels (ESLs) into stores is beginning to gain traction. Co-op confirmed in 2025 that all 2,400 of its stores will be equipped with ESLs by 2026...

United Kingdom Consumer

FA

Foot Anstey Solicitors

The Returns Dilemma: Convenience vs Cost In Fashion E-commerce

The returns crisis has long haunted UK fashion e-commerce, but in 2025 the conversation sharpened as ASOS drew headlines for its approach to accounts with larger numbers of returns.

United Kingdom Consumer

FA

Foot Anstey Solicitors

Card-Only Stores And The Price Of Convenience

The increasing popularity of card-only establishments across British high streets is becoming more pronounced; it is no longer uncommon to hand over cash for a simple purchase only to hear "sorry, but we're card only".

United Kingdom Consumer

FA

Foot Anstey Solicitors

Beyond The Barcode: How QR Codes Are Reshaping Retail

United Kingdom Consumer

FA

Foot Anstey Solicitors

Consumer Protection: Insights For In-House Counsel - Autumn 2025

United Kingdom Consumer

TS

Travers Smith LLP

Consumer Law In The UK: The Current State Of Play

United Kingdom Consumer

TS

Travers Smith LLP

Investment Management Update - October 2025

United Kingdom Finance

M

Macfarlanes LLP

FCA Consultation On Motor Finance Redress Scheme

United Kingdom Finance

AO

A&O Shearman

Redressing The Balance: The FCA's Motor Finance Compensation Scheme Explained

United Kingdom Finance

AC

Arthur Cox

FCA Starts Consultation On UK Motor Finance Consumer Redress Scheme

United Kingdom Finance

PR

Proskauer Rose LLP

Don't Look Back In Anger: Ticketmaster Promises Transparency After CMA Investigation Into Oasis Tour Sales

United Kingdom Commercial

SO

Square One

EU & UK: 5 Key Legal Sustainability Developments For The Fashion Industry

European Union Environment

AG

Addleshaw Goddard

Ticketmaster Gives Undertakings Following Oasis Tickets Investigation

United Kingdom Consumer

LS

Lewis Silkin

How Is AI Transforming International Construction Projects And What Legal Disputes Could Follow?

United Kingdom Real Estate

GW

Gowling WLG

The Age Of AI Advisers? – The Pitfalls Of Relying On AI For Legal Advice

United Kingdom Technology

AG

Addleshaw Goddard

Fentanyl Tariffs

Worldwide International

KL

Herbert Smith Freehills Kramer LLP

Is The Immigration System Ready For The AI Revolution?

United Kingdom Immigration

WB

WestBridge Business Immigration

FinReg Monthly Update

United Kingdom Finance

PR

Proskauer Rose LLP

Solicitors Regulation Authority Reviews High-volume Consumer Claims Sector

On Friday last week (19 September 2025) the Solicitors Regulation Authority (SRA) published a discussion paper: How can the high-volume consumer claims market work better for consumers?

United Kingdom Consumer

KL

Herbert Smith Freehills Kramer LLP

UK Government Issues New Guidance On Price Marking Order

The Price Marking Order 2004 (PMO) took effect in Great Britain in 2004. Its aim was to provide greater transparency to consumers about the prices of goods.

United Kingdom Consumer

LS

Lewis Silkin

FCA Consults On Removing Contactless Payment Limit

Back in March 2025, the FCA published an engagement paper about contactless payments. It set out several ways in which the FCA could approach contactless payment limits in the future...

United Kingdom Finance

LS

Lewis Silkin

Consumer Products Partner & Managing Director Randy Burt Discusses Consumer Electronics Sector With MarketPlace Radio

Consumer Products Partner & Managing Director Randy Burt discusses consumer electronics sector with MarketPlace radio.

United Kingdom Consumer

A

AlixPartners

Webinar Summary: What To Do If The CMA Comes Calling

United Kingdom Consumer

LS

Lewis Silkin

Fiduciary Relationships Reshaped

United Kingdom Consumer

KL

Herbert Smith Freehills Kramer LLP

Unlocking Like-For-Like Volume Growth In A Depressed Retail Market

United Kingdom Consumer

A

AlixPartners

Le Luxe en 2025 : entre perte de confiance et quête de réenchantement

United Kingdom Consumer

A

AlixPartners

AlixPartners 2025 U.S. Retail Holiday Outlook: An "Underwhelming" 3%-5% Growth Projected Amid Shifting Consumer Sentiment And Behaviors

United Kingdom Consumer

A

AlixPartners

Décor vs. Desire: How A Stagnant Housing Market Is Translating To Refreshed Home Spending - 2025

United Kingdom Consumer

A

AlixPartners

Marco Di Marino, Matt Hamory, Matt Quinn And Joanna Su, AlixPartners, Discuss Why "Hi-lo" Pricing Was Once A Viable Option But Is No Longer Working And Why They Recommend "Everyday Fair Price" Instead

United Kingdom Consumer

A

AlixPartners

Join Us For Our Latest Consumer Law Webinar! When The CMA Comes Calling: How To Prepare And How To Respond

United Kingdom Consumer

LS

Lewis Silkin

Bridging Loan Disputes: How To Manage Defaults, Enforcement And Unfair Terms

United Kingdom Finance

RF

Ronald Fletcher Baker

Why Hi-Lo Pricing No Longer Works For Grocers Or Customers

United Kingdom Consumer

A

AlixPartners

Marco Di Marino, Matt Hamory, Matt Quinn And Joanna Su, AlixPartners, Discuss Why "Hi-lo" Pricing Was Once A Viable Option But Is No Longer Working And Why They Recommend "Everyday Fair Price" Instead

Grocers are shifting away from hi-lo pricing—frequent sales and deep discounts—in favor of more consistent, everyday value as consumers grow weary of unpredictable pricing and inflation drives price sensitivity.

United Kingdom Consumer

A

AlixPartners

Join Us For Our Latest Consumer Law Webinar! When The CMA Comes Calling: How To Prepare And How To Respond

It is not too late to sign up for our upcoming webinar which is taking place next Thursday 18th September (4pm), where we'll walk you through what to do if the CMA comes knocking.

United Kingdom Consumer

LS

Lewis Silkin

Bridging Loan Disputes: How To Manage Defaults, Enforcement And Unfair Terms

Bridging loans are short-term loans, typically secured against property, designed to provide fast finance. They are usually for 6 to 18 months, carry higher interest rates than standard mortgages...

United Kingdom Finance

RF

Ronald Fletcher Baker

Why Hi-Lo Pricing No Longer Works For Grocers Or Customers

The hi-lo pricing strategy wasn't designed for the modern landscape, and the declining market share of traditional supermarkets proves it.

United Kingdom Consumer

A

AlixPartners

AlixPartners Response To EC Merger Guidelines Consultation

United Kingdom Commercial

A

AlixPartners

Retail Law Roundup: August 2025

This month, River Island had its restructuring plan sanctioned by the High Court despite failing to convince all of its creditors of its turnaround plans.

United Kingdom International

BJ

Browne Jacobson

UK Extended Producer Responsibility For Packaging: Implications For Fashion Retailers

The UK's Extended Producer Responsibility (EPR) for Packaging Regulations, effective from January 2025, introduces an entirely new approach to the management and recycling of waste packaging.

United Kingdom Consumer

BJ

Browne Jacobson

Navigating The New CTSI Guidance: What Businesses Need To Know

If ever there was a document which shows how the consumer regulatory regime is a complex tapestry, it's the Chartered Trading Standards Institute's (CTSI) Guidance for Traders on Pricing Practices.

United Kingdom Anti-trust

BJ

Browne Jacobson

FCA Issues Guidance On Digital Design In Customers' Online Journeys

We've written a lot about online choice architecture (OCA), that is, how websites and platforms are designed to "nudge" customers into making certain transactional decisions.

United Kingdom Consumer

LS

Lewis Silkin

Dollar Stores Surge As Economic Uncertainty Drives Value Wars; Mass Retailers Counter With Scale, Offerings

United Kingdom Consumer

A

AlixPartners

Regulation Of Buy Now Pay Later And FCA Consultation

United Kingdom Finance

AG

Addleshaw Goddard

Securitisation Regulatory Update: UK Regulator Consults On Reforms To Deferred Payment Credit (Buy Now Pay Later)

United Kingdom Consumer

MB

Mayer Brown

CTSI Updates Guidance For Traders On Pricing Practices

United Kingdom Consumer

LS

Lewis Silkin

Investment Management Update - August 2025

United Kingdom Finance

M

Macfarlanes LLP

Supreme Court Rules In Undisclosed Commissions Case

United Kingdom Finance

LS

Lewis Silkin

The EU Data Act: Compliance Countdown For Connected Products

United Kingdom Privacy

TS

Travers Smith LLP

Cracking The Growth Code: What Top Consumer Brands Get Right

United Kingdom Consumer

A

AlixPartners

UK Supreme Court Delivers Landmark Ruling In The Motor Finance Commissions Litigation

United Kingdom Finance

CW

Cadwalader, Wickersham & Taft LLP

U.K. Motor Finance Ruling: Implications For The Automotive Industry

United Kingdom Finance

A

AlixPartners

U.K. Motor Finance Ruling: Where Next For The FCA?

United Kingdom Finance

A

AlixPartners

Supreme Court Ruling In Hopcraft v Wrench And Johnson v FirstRand Bank

United Kingdom Finance

PR

Proskauer Rose LLP

Is Change On The Horizon For The UK Product Liability Regime?

United Kingdom Consumer

AP

Arnold & Porter

The Supreme Court's Ruling On The Johnson Car Finance Case Lifts The Bonnet On The Distribution And Manufacture Of Retail Financial Services

United Kingdom Finance

M

Macfarlanes LLP

Mid-market Momentum, Corporate Buyers Rising, And Health & Beauty Dominance: Q2 2025 Consumer & Retail Deal Trends

United Kingdom Consumer

A

AlixPartners

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Latest Videos

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GLP-1: Implications For Retail (Video)

A

AlixPartners

COVID-19 And Consumers – Guide To Cancellations And Refunds (Video)

W

Wiggin

Business To Consumer (Video)

AP

Alpha Partners

Navigating Brand Challenges - Thinkhouse

GW

Gowling WLG

Digital Transformation And The Digital Consumer (Video)

D

Dentons

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