United Kingdom: Consumer Law

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.
Article
Accessibility by Design: What the ASA’s Guidance Means for Your Business
Recent guidance from the Advertising Standards Authority clarifies when accessibility features like audio description, closed captions, and signing must include material information in advertisements. Marketing teams face new considerations around campaign planning and compliance to ensure visually and hearing-impaired audiences receive the same essential information as other consumers.
United Kingdom Media & IT
SM
Shakespeare Martineau
Article
The DMCCA: Subscription Contracts - The Timeline Just Got Shorter
The UK Government has accelerated the implementation timeline for new subscription contract laws under the Digital Markets, Competition and Consumers Act 2024, moving the enforcement date from Spring 2027 to January 2027. This change significantly reduces the preparation window for businesses offering subscription services, requiring urgent review of sign-up processes, renewal notifications, and cancellation systems to ensure compliance with the new consumer protection regime.
United Kingdom Consumer
B
Brodies
Article
Regulatory Investigations On The Rise: Is Your Business Prepared?
Regulatory investigations and enforcement activity have surged across multiple sectors in the UK, with bodies like the CMA, ASA, and sector-specific regulators increasingly exercising formal powers against businesses. From consumer protection violations to environmental compliance failures, organizations face heightened scrutiny with demanding deadlines and little warning. Are businesses adequately prepared to respond when regulators come knocking?
United Kingdom Commercial
MR
Mills & Reeve
Article
Could Asbestos Be Hiding In Your Cosmetics? What Consumers In The UK Should Know
Millions apply cosmetics daily without considering potential asbestos contamination in talc-based products like face powder and eyeshadow. This examination reveals how asbestos fibres can infiltrate makeup during the mining process, the devastating health risks posed by contaminated cosmetics, and the legal rights available to consumers who have suffered harm from exposure to these dangerous products.
United Kingdom Consumer
LD
Leigh Day
Article
The Insurance Implications Of The Recent Personal Care Products Chemical Contamination Study
A groundbreaking peer-reviewed study has revealed that 98% of personal care and cleaning products contain unlabelled chemicals, with 85% harboring substances linked to serious health hazards including cancer, infertility, and neurological disease. Major brands making claims like "phthalate-free" and "100% natural" were found to contain the very chemicals they claimed to exclude, raising urgent questions about product safety, regulatory oversight, and the massive insurance implications spanning product liabi
United Kingdom Insurance
BJ
Browne Jacobson
Article
Everyday Fixes, Enforcement Risks: What Burnham’s Consumer Crackdown Means For Business
UK consumer enforcement is entering a new phase as the government announces a crackdown on misleading discounts and accelerates subscription rules, while the Competition and Markets Authority recalibrates its approach following the Emma Sleep judgment. With reference pricing, subscription renewals, and customer journey scrutiny now firmly in the spotlight, businesses face a sharper enforcement environment where pricing claims and consumer choice architecture will be tested under both existing law and the Di
United Kingdom Consumer
AO
A&O Shearman
Article
Fake Squishy Toys Seized In Hull Over Health Risk
Hull City Council's seizure of over 1,000 counterfeit "Squeezy Dumplings" toys containing the carcinogen benzene highlights the critical intellectual property and product safety challenges facing brand owners and retailers. This incident demonstrates how counterfeit goods can damage both consumer safety and brand reputation, while exploring the legal remedies and proactive measures available to combat the growing threat of unsafe imitations in the novelty toy market.
United Kingdom IP
LS
Lewis Silkin
Article
Subscriptions, Savings And Scrutiny: New Consumer Reforms Put Business Practices Under The Spotlight
The UK government has announced a renewed focus on consumer protection, targeting misleading pricing practices and subscription contract friction. Businesses may need to review their marketing strategies, discount claims, and subscription models as new regulations under the Digital Markets, Competition and Consumers Act 2024 take effect in January 2027.
United Kingdom Consumer
GW
Gowling WLG
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