United Kingdom: Consumer Law

The president of the Competition Appeal Tribunal (CAT) has signalled a more rigorous approach to scrutinising opt-out collective actions at the certification stage, with particular attention...

This Regulatory Round-up highlights a selection of significant EU and UK developments during March and April 2026 that are of relevance to asset managers, including...

Landlords with existing tenancy agreements face a critical 31 May 2026 deadline to provide tenants with an official Government information sheet about the Renters' Rights Act, or risk fines of up to £7,000 per tenancy.

Amazon's latest Trustworthy Shopping Experience Report reveals how the e-commerce giant is leveraging artificial intelligence to revolutionize brand protection and consumer safety.

The FCA’s publication of its final rules in PS26/3 marks a significant milestone in the regulation of motor finance, establishing a formal consumer redress scheme for customers...

The Financial Conduct Authority has released a series of regulatory updates and priorities for the investment management sector, introducing new operational resilience requirements, reforming advice market rules, and modernizing the redress system. These developments signal significant changes in how firms must approach consumer protection, operational incident reporting, and third-party arrangements while balancing growth objectives with regulatory compliance.

The Automobile Association (AA) has been fined GBP4.2 million and ordered to pay over GBP760,000 to refund customers for breaching UK consumer law. The action is significant.

The Competition and Markets Authority has issued its first infringement decision under the UK's new consumer enforcement regime, fining the AA £4.2 million for misleading pricing practices and requiring substantial consumer refunds. This landmark case signals a fundamental shift in UK consumer protection enforcement, with businesses now facing significantly tougher penalties including fines up to 10% of turnover and mandatory consumer redress schemes.

Ofcom has launched an investigation into whether the provider of two online image boards has failed to comply with duties to protect people in the UK from illegal content.