Article
Cleared For Disclosure: Confidentiality Of Air Passenger Complaints Filed With The Canadian Transportation Agency
A recent Ontario Superior Court decision has struck down blanket confidentiality rules governing Canada's air passenger complaint resolution process, finding they violate constitutional freedom of expression. The ruling distinguishes between protected mediation communications and adjudicative records, requiring that decisions and orders issued by Complaint Resolution Officers be made public.
Alexander Holburn Beaudin + Lang LLP