South Africa: IT and Internet

AI services demand a fundamentally different approach to benchmarking than traditional outsourcing arrangements. While conventional benchmarking focuses on pricing and service levels, AI systems require continuous assessment of technical performance, operational resilience, and governance standards throughout their lifecycle. This analysis explores why traditional benchmarking clauses fall short and what customers must demand to ensure AI services remain reliable, explainable, secure, and commercially valua

Modern businesses depend on technology infrastructure that is often overlooked during M&A transactions, yet IT systems, software licenses, and data management frameworks are fundamental to operational continuity and business value.

South Africa's Department of Communications and Digital Technologies is reviewing policy that could reshape the nation's telecommunications.