Canada: Consumer Law

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.
Article
Drip Pricing After Kuling v Ticketmaster: What It Means For Your Purchase Flows
A Federal Court ruling clarifies that displaying itemized fees on the same screen does not constitute drip pricing under Canada's Competition Act, provided all mandatory charges are visible simultaneously in legible type. The decision establishes that while concealment and sequential disclosure trigger the prohibition, transparent partitioned pricing remains lawful, leaving businesses to navigate the line between compliant fee disclosure and misleading price representations.
Canada Consumer
GW
Gowling WLG
Article
Legal Warranty Of Good Working Order In Quebec: Merchants And Manufacturers, Are You Ready For October 5, 2026?
Starting October 5, 2026, Quebec will implement a new legal warranty of good working order for household appliances and electronic devices, requiring merchants and manufacturers to adapt their practices from price display to claims handling. What obligations will businesses face under Bill 29's amendments to the Consumer Protection Act, and how can they prepare for compliance before the deadline?
Canada Consumer
BB
BCF Business Law
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Article
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Canada Employment
L-
Littler - Canada
Article
Prompt Payment vs. Prepaid Contracting In Alberta Residential Renovations: A Practical Guide For Contractors
Residential renovation contractors in Alberta must navigate two distinct legal frameworks that govern when and how they receive payment. Understanding the interplay between prompt payment legislation and prepaid contracting rules is essential for managing deposits, progress payments, and invoicing while preserving lien rights and avoiding costly disputes with homeowners.
Canada Real Estate
MT
Miller Thomson LLP
Article
A New Era For Consumer Contracts In B.C.: What Businesses Must Do Now
British Columbia is implementing sweeping amendments to its Business Practices and Consumer Protection Act on August 1, 2026, fundamentally changing how businesses handle subscription renewals, contract disclosures, and unilateral amendments. These new rules will require e-commerce platforms and subscription services to provide advance renewal notices, limit their ability to modify terms unilaterally, and ensure transparent cancellation and refund policies are disclosed upfront.
Canada Consumer
GA
Global Advertising Lawyers Alliance (GALA)
Article
Bill 10: What You Need To Know About The New Rules Applicable To Online Subscriptions And Ticket Resale In Québec
On June 12, 2026, Bill 10, titled the “Act to protect consumers against abusive practices related to ticket resale and online subscription renewals” (“Bill 10”), received assent. Through this reform, the Québec legislature has tightened the framework applicable to certain commercial practices, particularly with respect to online subscriptions, termination of contracts involving sequential performance, and ticket resale. Bill 10 amends, among other things, the Consumer Protection Act (“CPA”) and the Regulation respecting the application of the Consumer Protection Act (the “Regulation”).
Canada Consumer
F
Fasken
Article
Consumer Protection Updates In British Columbia: Key Compliance Considerations For Businesses Ahead Of August 1, 2026
British Columbia's consumer protection amendments take effect August 1, 2026, introducing significant changes to subscription contracts, direct sales restrictions, and disclosure requirements. Businesses must review their contracts and practices to ensure compliance with new cancellation rights, prohibited terms, and enhanced consumer protections.
Canada Consumer
ML
McMillan LLP
Article
Loi 10 : Ce Que Vous Devez Savoir Sur Les Nouvelles Règles Applicables Aux Abonnements En Ligne Et À La Revente De Billets Au Québec
Le 12 juin 2026, le projet de loi n° 10, intitulé « Loi protégeant les consommateurs contre les pratiques abusives de revente de billets et de renouvellement d’abonnements en ligne » (la « Loi 10 »), a été sanctionné. Par cette réforme, le législateur québécois resserre l’encadrement applicable à certaines pratiques commerciales, notamment en matière de renouvellement d’abonnements en ligne, de résiliation de contrats à exécution successive et de revente de billets de spectacle.
Canada Consumer
FF
Fasken (French)
Article
Québec tackling deepfakes by introducing new consumer protections against misleading or fraudulent use of a person’s identity or image
Quebec's Bill 24 introduces sweeping new protections against the unauthorized use of personal identity and images in commercial contexts, particularly targeting deepfakes and AI-generated content used in fraudulent schemes. The legislation grants enforcement powers to regulatory authorities and establishes significant penalties for violations, while expanding liability to intermediaries and platforms that facilitate such misuse. Organizations operating digital platforms, developing AI tools, or distributing
Canada Consumer
TL
Torys LLP
Article
Open Banking Milestone: Draft Consumer-Driven Banking Regulations Released
On June 27, 2026, the Department of Finance published the proposed Consumer-Driven Banking Regulations(the “Regulations”) under the Consumer Driven Banking Act (the “Act”). Together with the Act, the Regulations introduce a framework, to be overseen by the Bank of Canada (the “Bank”), that enables Canadian individuals and businesses to share their financial data with accredited service providers of their choice.
Canada Finance
F
Fasken
Article
Canada’s Amended Medical Devices Regulations: What Will Change In December
Canada's federal government has finalized amendments to the Medical Devices Regulations, introducing significant changes to medical device establishment licensing requirements. These modernized regulations eliminate the need for foreign distributors to hold separate licenses when selling through licensed Canadian importers, mandate supplier list disclosure to Health Canada, and establish explicit documentation requirements for safety-management procedures.
Canada Consumer
TL
Torys LLP
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