Switzerland: Consumer Law

Switzerland's Consumer Products & Retail sectors face profound structural challenges from changing consumer behaviors, new technologies, and environmental pressures.

Starting September 2026, EU businesses selling goods to consumers must display two new mandatory notices at point of sale: a standardized legal guarantee notice and the GARAN label for products with extended durability guarantees. The challenge lies not in the content itself, but in implementing these requirements across diverse sales channels, product catalogues, and distribution networks.

When did you last review your standard terms and conditions? If you can’t remember, now is the time. The Competition and Markets Authority (CMA) has made unfair contract terms a top enforcement priority...

To engage customers responsibly, businesses need to find a balance between strong marketing efforts and fair commercial practices.

In 2023, Citizens Advice revealed a staggering figure: consumers spent nearly £2.1 billion on items they didn't want, need, or later regretted over the course of a year.

The laws in the European Union (EU) provide consumers with the right to change their minds and cancel online purchases within a 14-day period.

If you are an e-commerce business selling services or digital content online to EU consumers do your customers enjoy a right of withdrawal?

For multiple goods ordered in the same order but delivered separately the 14 day period starts from the day the consumer physically takes possession of the last good.

Should Ferrero, the producer of Nutella, be hindered to produce a Swiss-style Nutella just for the Swiss market with more cocoa powder than the "normal" Nutella?