North America: Consumer Protection

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.
Article
Consumer Complaint Narratives, Controversial From The Start, No Longer Included In CFPB Database
The Consumer Financial Protection Bureau announced it will cease publishing consumer complaint narratives in its flagship Consumer Complaint Database, marking a significant shift from its 2013 decision to make such data publicly available. This change raises questions about transparency in consumer protection and how it compares to other agencies' approaches to complaint data disclosure.
United States Consumer
HL
Hogan Lovells Cadwalader
Article
FTC Proposes Policy Statement On Personalized Pricing
The Federal Trade Commission has proposed a groundbreaking policy statement that could fundamentally reshape how businesses use consumer data to set prices. The proposal identifies four specific practices that may violate Section 5 of the FTC Act, ranging from misrepresenting personalized pricing to obscuring the data used in pricing decisions. With implications extending from online retailers to brick-and-mortar stores, businesses must now evaluate whether their pricing practices align with the FTC's emerg
United States Consumer
FK
Frankfurt Kurnit Klein & Selz
Article
Title VI And School Discipline: The Dear Colleague Letter And New Investigations
The Department of Education has issued new guidance prohibiting schools from considering race in student discipline decisions, arguing that efforts to address racial disparities in disciplinary outcomes may violate Title VI. Two federal investigations have been launched against school districts, signaling an expansive interpretation of anti-discrimination law that could reshape how educational institutions approach equity considerations across all operations.
United States Consumer
FH
Foley Hoag LLP
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Dodd-Frank, Consumer Protection Act

Article
CFPB Ends Publication Of Consumer Complaint Narratives And Data Visualizations
The Consumer Financial Protection Bureau has announced it will stop publishing consumer complaint narratives and data visualizations in its public database, marking a significant shift in how the agency shares complaint information. The Bureau cites concerns about unverified allegations, potential for misleading information, and unnecessary reputational harm to companies as key reasons for this policy change.
United States Consumer
BS
Ballard Spahr LLP
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Consumer Trading & Unfair Trading

Article
NAD Finds Hair Drying Claims Get Tangled Up In The Visuals
Dyson challenged Dreame's advertising claims that its hair styling products could dry shoulder-length hair in two minutes, arguing that accompanying images of models with much longer hair misled consumers about the products' actual capabilities. The National Advertising Division examined whether the visual presentation contradicted the explicit claim limitations and whether disclosures adequately clarified the performance boundaries.
United States Consumer
KD
Kelley Drye & Warren LLP
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Consumer Credit

Article
DIDMCA’s Section 525 Opt-Out: Congress Allowed States To Reimpose Usury Limits On Their Own Banks, Not On Out-Of-State Lenders
Why would Colorado opt out of DIDMCA Section 521 if it doesn't prevent rate exportation by out-of-state banks? This analysis examines Congress's original 1980 intent behind DIDMCA Sections 521 and 525, revealing how the legislation addressed intrastate lending challenges during a period of extreme interest rates rather than interstate rate exportation concerns.
United States Finance
BS
Ballard Spahr LLP
Article
YOU HAVE THIRTY DAYS TO CONFESS, AND THE FTC WILL POST IT ON THE INTERNET: The Safeguards Rule Breach Report Non-Bank Lenders Keep Forgetting They Owe
Non-bank lenders operating under the Gramm-Leach-Bliley Act face a critical compliance obligation many overlook: the FTC's Safeguards Rule requires reporting data breaches affecting 500 or more consumers within thirty days of discovery, and every report becomes publicly searchable online. What happens when your incident response plan collides with a mandatory public confession, and how can lenders prepare before the thirty-day clock starts ticking?
United States Consumer
Troutman Amin LLP
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Education

Article
Title VI And School Discipline: The Dear Colleague Letter And New Investigations
The Department of Education has issued new guidance prohibiting schools from considering race in student discipline decisions, arguing that efforts to address racial disparities in disciplinary outcomes may violate Title VI. Two federal investigations have been launched against school districts, signaling an expansive interpretation of anti-discrimination law that could reshape how educational institutions approach equity considerations across all operations.
United States Consumer
FH
Foley Hoag LLP
Article
U.S. Department Of Education Proposes Sweeping Overhaul Of Higher Education Accreditation System
The U.S. Department of Education has proposed sweeping changes to the higher education accreditation system that would eliminate regional versus national accreditor distinctions, allow institutions to hold multiple accreditations, and shift evaluation standards toward measurable student outcomes rather than process compliance. The proposed rule would also mandate new protections for academic freedom and intellectual diversity while prohibiting accreditation standards that encourage violations of federal ant
United States Consumer
FH
Foley Hoag LLP
Article
New Call To Action Seeks Alignment Between Institutions And Department Of Education Priorities
The U.S. Department of Education has issued a National Call to Action requesting institutions of higher education to publicly address seven broad questions reflecting the Administration's higher education priorities, including transparency in admissions, free speech protections, intellectual pluralism, affordability, academic rigor in the age of AI, research integrity, and alignment with American interests.
United States Government
SJ
Steptoe LLP
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Latest Videos

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