India: Consumer Law

Subscribe
Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.
Article
CCI Dismisses Abuse Of Dominance And Excessive Pricing Allegations Against Zomato
The present matter arose from an information filed by Shri R. Suresh (‘Informant’), an end consumer against Eternal Limited, formerly known as Zomato Limited (‘Zomato’), before the CCI alleging contravention of Sections 3 and 4 of the Act. The Informant alleged that Zomato, operating an online food delivery platform, engaged in anti-competitive conduct and abused its dominant position in the relevant market of ‘online food delivery platform services in India’.
India Anti-trust
AP
AZB & Partners
Article
Is Meta Still Just An Intermediary? Why India Is Rethinking Safe Harbour
In mid-September 2026, government sources said Meta Platforms’ Indian operations, Facebook, Instagram and Threads, should no longer be viewed merely as an “internet intermediary” but should also be treated as a “service provider,” arguing that the company’s monetised algorithms actively decide what content gets amplified, distributed and shown to whom. That is a government position, not a new statutory classification, and this article returns to that distinction below.
India Media & IT
SR
S.S. Rana & Co. Advocates
Article
RERA vs NCLT Vs NCDRC: Where A Home Buyer Shall Go To Redress His Grievance
Real estate disputes in India can be addressed through three primary forums: RERA, NCDRC, and NCLT. Each forum offers distinct mechanisms for homebuyers seeking redressal, from regulatory compliance and consumer protection to insolvency proceedings. Understanding the jurisdiction, scope, and appropriate application of each forum is crucial for effective dispute resolution in real estate transactions.
India Litigation
MC
MAHESHWARI & CO. Advocates & Legal Consultants
Article
Grey In The Dark: Indian CCPA’s Dark Pattern Jurisprudence
India's consumer protection authority has begun actively penalizing companies for using manipulative interface designs, marking a decisive shift from advisory warnings to enforcement action. Recent cases against major platforms reveal how pre-selected checkboxes, guilt-inducing language, and misleading button labels are now being prosecuted as unfair trade practices.
India Consumer
GA
Global Advertising Lawyers Alliance (GALA)
Article
Beyond The Label: FSSAI And Brand-Identity Deception
Intellectual property (“IP”) law and food safety law have traditionally been treated as separate domains, administered by different authorities, under different statutes, and animated by different objects. IP law governs a proprietor’s exclusive rights over a mark and the consequences of its unauthorized use; food safety law governs the safety, labelling and honest presentation of food to the public.
India IP
SR
S.S. Rana & Co. Advocates
Article
Moratorium Operates Against The Corporate Debtor Alone: Supreme Court In Tejas J. Shah v. Mantri Technologies Reaffirms No Other Category Is Protected Unless Expressly Provided
The Supreme Court, in Tejas J. Shah & Amisha T. Shah & Ors. v. Mantri Technology Constellations Pvt. L stutd. (Now Buoyant Technology Constellations Pvt. Ltd.) & Ors. (2026 INSC 746) ('Tejas J. Shah v. Mantri Technologies'), has held that a moratorium imposed under Section 14 of the Insolvency and Bankruptcy Code, 2016 ('Code') against a corporate debtor cannot be read to freeze consumer proceedings against its promoters, directors, or associated entities who are not themselves undergoing CIRP.
India Commercial
KS
King, Stubb & Kasiva
Article
Supreme Court Reaffirms The Primacy Of Consumer Jurisdiction: Admitted Consumer Complaints Cannot Be Referred To Arbitration
The Supreme Court of India has revisited the interplay between consumer protection legislation and arbitration law, examining whether consumer complaints can be referred to arbitration when an arbitration clause exists in the underlying agreement. This landmark judgment interprets the proviso to Section 12(4) of the Consumer Protection Act, 1986, establishing that once a consumer complaint is admitted, the statutory scheme prohibits its transfer to any other adjudicatory forum, including arbitral tribunals.
India Litigation
I
CMS INDUSLAW
Article
India’s Food Regulators Put “100%,” “Natural” And “Energy” Claims On Notice
Indian regulators are taking a stricter stance on food and beverage labeling, penalizing companies for misleading "100%" claims even when ingredient lists tell a different story. Two recent enforcement actions demonstrate that prominent product claims will be judged by the message ordinary consumers receive, not by technical compliance with compositional standards or fine-print qualifications.
India Consumer
GA
Global Advertising Lawyers Alliance (GALA)
Article
Legal Metrology, Agri, And Food Laws Newsletter | June 2026
This comprehensive newsletter examines critical regulatory developments across Legal Metrology, Food Safety, and Agricultural Laws in India during June 2026. From e-commerce country-of-origin filters and fuel dispenser verification reforms to FSSAI's digital compliance initiatives and nano-fertilizer frameworks, the edition covers essential updates impacting manufacturers, exporters, food business operators, and agri-businesses navigating India's evolving regulatory landscape.
India Consumer
DL
Dentons Link Legal
Article
Greenwashing: Penal Cost Hidden In ‘organic’ Marketing Material
India's new Anti-Greenwashing Guidelines impose strict penalties up to INR 50 lakhs on manufacturers and endorsers who make unsubstantiated environmental claims like 'organic,' 'eco-friendly,' or 'sustainable' without credible certification. As global regulatory bodies increasingly crack down on misleading green marketing, businesses must audit their claims and maintain proper documentation to avoid reputational damage and financial liability.
India Consumer
LS
Lakshmikumaran & Sridharan
See more