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In order to remove delays arising at toll plazas due to vehicles not affixing FASTag on the front windshield, NHAI, on July 18, 2024 issued guidelines specifying that double the amount of user fees will be collected from vehicles entering a toll plaza lane with FASTag not affixed to the windshield.
When FASTag is not affixed on the assigned vehicle, the said vehicle cannot carry out electronic toll collection transaction at a user fee/toll plaza and upon such default the vehicle will have to pay double toll fee. Additionally, such vehicles can be duly blacklisted. NHAI has stated that issuer banks have also been directed to ensure fixation of the FASTag to the vehicle at the time of issuance from various point-of-sale.
NHAI has also issued SOP to user fee/toll collection agencies and concessionaires to charge double user fee in case of non-affixation of FASTag on the front windshield.
Source: PIB
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